1. Introduction
x111a operates the online gaming platform available at x111a.win, offering sports betting, live casino, slots, bingo, and related services to players in Pakistan. When you use our platform, we collect certain information about you. This Privacy Policy explains what that information is, why we need it, how we use it, and how we protect it.
By creating an account on x111a or using any part of our platform, you acknowledge that you have read this Privacy Policy and understand how your data is handled. If you do not agree with how we process personal information, you should not use the platform.
This policy applies to all data collected through the x111a website, account system, payment channels, customer support interactions, and any other service we provide directly to players.
2. Data We Collect
x111a collects personal data from you directly and automatically during your use of the platform. The categories of data we collect are as follows:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | Registration & verification |
| Contact Data | Email address, phone number | Account sign-up |
| Financial Data | Transaction history, deposit/withdrawal amounts, payment channel used (JazzCash, Easypaisa, Raast, bank, card) | Deposits & withdrawals |
| Technical Data | IP address, device type, browser, operating system | Automatically on site visit |
| Usage Data | Games played, bets placed, pages visited, session duration | During platform use |
| Support Data | Chat transcripts, email correspondence, complaint records | Customer support interactions |
We do not collect sensitive personal data such as biometric information, religious beliefs, or health records. Where identity documents are uploaded for verification purposes, these are handled securely and are not stored beyond the period necessary to complete verification.
3. How We Use Your Data
x111a uses your personal data only for legitimate purposes directly related to running your account and providing our services. Below are the main reasons we process your information:
- Account management: To create and maintain your registered account, authenticate your login, and manage your account settings and preferences.
- Payment processing: To handle deposits and withdrawals in PKR through your chosen payment method, whether that is JazzCash, Easypaisa, Raast, bank transfer, or card.
- Identity verification: To confirm your age and identity as required before processing your first withdrawal or activating certain account features.
- Customer support: To respond to your queries, resolve disputes, investigate complaints, and communicate important account-related updates.
- Platform improvement: To analyse how players use x111a so we can improve game offerings, fix issues, and enhance the overall experience for Pakistan players.
- Fraud prevention and security: To detect and prevent unauthorised access, fraudulent transactions, bonus abuse, and other activity that could harm you or the platform.
- Responsible gaming: To monitor usage patterns and, where necessary, flag accounts that may benefit from responsible gaming tools such as deposit limits or self-exclusion.
- Legal compliance: To fulfil any obligations we have under applicable laws, including record-keeping requirements related to financial transactions.
We do not use your personal data for unsolicited third-party marketing. If x111a sends you promotional communications about our own offers and bonuses, you can opt out at any time through your account settings or by contacting support.
4. Legal Basis for Processing
x111a processes your personal data on the following legal grounds:
- Contract performance: Processing that is necessary to provide you with our services under the Terms and Conditions you agreed to when registering your account. This covers account management, payments, and gameplay.
- Legitimate interests: Processing carried out for purposes such as fraud prevention, platform security, and improving our services – where those interests are not overridden by your own privacy rights.
- Legal obligation: Processing required to comply with applicable laws, including anti-money laundering requirements and financial record-keeping obligations.
- Consent: Where we rely on your consent – for example, for optional marketing communications – you have the right to withdraw that consent at any time without affecting any prior processing.
5. Third-Party Sharing
x111a does not sell your personal data. We share it only with carefully selected third parties who play a specific role in delivering our services to you. These include:
- Payment processors: Financial service providers that handle your PKR transactions, including the operators of JazzCash, Easypaisa, Raast, and card payment gateways. They receive only the data needed to process each transaction.
- Identity verification partners: Third-party services used to verify your identity documents and confirm your age. These partners are contractually required to handle your data securely and use it only for the stated purpose.
- Technology providers: Hosting, infrastructure, and software providers that help us run the x111a platform. These providers act as data processors and are bound by strict data protection agreements.
- Fraud and security services: Specialist providers that help us detect and prevent fraudulent activity, account takeovers, and bonus abuse.
All third parties with whom we share data are required to maintain appropriate security standards and to use your information only for the specific purpose for which it was shared. x111a remains responsible for ensuring that these partners comply with applicable data protection standards.
6. Cookies and Tracking Technologies
x111a uses cookies and similar tracking technologies on its website. Cookies are small text files placed on your device when you visit the platform. They help us keep your session active, remember your settings, and understand how players interact with the site.
We use the following types of cookies:
- Essential cookies: Required for the platform to function. These enable your login session, maintain your cart or game state, and ensure the site loads correctly. These cannot be disabled without breaking core functionality.
- Analytics cookies: Used to collect aggregated, anonymised data about how players use x111a – which pages are visited most, where players drop off, and how navigation flows. This helps us improve the platform for Pakistan players.
- Preference cookies: Remember your language setting, game preferences, and display choices so you do not have to set them each time you visit.
- Security cookies: Used to detect and prevent fraudulent or unauthorised activity on the platform during your session.
You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies will affect how the platform works and may prevent you from logging in or completing transactions. x111a does not use cookies to track your activity on other websites or to serve you advertising on third-party platforms.
7. Data Retention
x111a retains your personal data for as long as your account is active and for a reasonable period afterwards to fulfil legal, financial, and operational obligations. The general retention periods we apply are as follows:
- Account and identity data: Retained for the duration of your account and for a period of up to five years after account closure, as required for financial record-keeping and fraud prevention purposes.
- Transaction records: All deposit and withdrawal records in PKR are retained for the period required under applicable financial laws.
- Support correspondence: Customer support interactions are retained for up to two years to allow for follow-up, dispute resolution, and quality review.
- Usage and analytics data: Aggregated and anonymised usage data may be retained indefinitely for platform improvement purposes, as it cannot be used to identify individual players.
When your data is no longer required for its original purpose and no legal obligation requires its retention, x111a will securely delete or anonymise it. You may also request earlier deletion of your data by contacting the support team – see Section 9 for your full rights.
8. Security Measures
x111a takes the security of your personal data seriously and maintains a range of technical and organisational measures to protect it from unauthorised access, loss, misuse, or disclosure. These measures include:
- Encryption of data in transit using secure HTTPS connections across the entire platform.
- Encryption of sensitive data at rest, including identity documents and financial records.
- Access controls that restrict which staff members can access personal data, based on their role and the principle of least privilege.
- Regular security reviews and vulnerability assessments of platform infrastructure.
- Multi-factor authentication options for player accounts to reduce the risk of unauthorised login.
- Monitoring systems that detect and respond to unusual activity, including potential data breaches or account takeover attempts.
While x111a takes all reasonable precautions, no online platform can guarantee absolute security. You also play a role in keeping your account safe – use a strong, unique password for your x111a account and never share your login credentials with anyone.
9. Your Privacy Rights
As a player on x111a, you have the following rights regarding your personal data. You can exercise any of these rights by contacting the support team with your account details:
Right of Access
Request a copy of the personal data x111a holds about you, including how it is used and with whom it has been shared.
Right to Rectification
Ask us to correct any inaccurate or incomplete personal data we hold about you. We will update records promptly upon verification.
Right to Erasure
Request deletion of your personal data where it is no longer needed for its original purpose and no legal obligation requires its retention.
Right to Restrict Processing
Ask us to limit how we use your data in certain circumstances – for example, while a complaint or correction request is being resolved.
Right to Data Portability
Request your personal data in a structured, commonly used format so you can transfer it to another service where technically feasible.
Right to Object
Object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring or fraud detection.
x111a will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before fulfilling a request to ensure we are disclosing or modifying data belonging to the correct person. There is no charge for exercising your rights under normal circumstances.
10. Children's Privacy
x111a is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we discover that a player is under 18, their account will be closed immediately, any deposits will be refunded, and all associated data will be deleted or anonymised.
Parents and guardians who believe a minor may have accessed x111a should contact our support team immediately. We will investigate and take appropriate action as a priority. x111a is committed to preventing underage access to gaming platforms and takes this responsibility seriously.
11. Policy Updates
x111a may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable legal requirements. When we make changes, the updated policy will be published on this page with a revised "last updated" date at the top.
For significant changes that materially affect how we use your personal data, x111a will notify registered players via email or through an on-site notification. We encourage you to review this page periodically so you are always aware of how your information is being handled. Continued use of the platform after an updated policy is published constitutes your acceptance of the changes.
12. Contact and Privacy Queries
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how x111a handles your personal information, please get in touch with our support team. The team is available around the clock via live chat on the platform or by email at the address shown in the footer of this page.
When contacting us about a privacy matter, please include your registered account username and a brief description of your request or concern. This helps us locate your records and respond accurately. We aim to acknowledge all privacy-related requests quickly and resolve them as efficiently as possible.
Your trust matters to x111a. We are committed to handling your data with care, transparency, and respect – because a platform you can rely on starts with privacy you can count on.